Frequently Asked Questions

Satellite internet delivers broadband connectivity via satellites orbiting the Earth. Unlike cable or fiber that requires physical infrastructure, satellite internet works anywhere with a clear view of the sky — making it ideal for rural and remote areas.

We provide coverage across all 50 US states. Use our Coverage Checker or call us to confirm availability at your specific address. In virtually all cases, if you have an unobstructed view of the southern sky, you're covered.

Simply call us at +1 (888) 889-1629. We'll confirm availability, help you choose the right plan, take your order, and ship your equipment — typically within 1–2 business days.

None at all. Our self-install kit includes everything with step-by-step instructions. Most customers are fully connected within 45–60 minutes of opening the box.

Depending on your plan, you can get download speeds ranging from 50 Mbps (Basic) up to 200 Mbps (Performance). Upload speeds range from 10 to 40 Mbps. These speeds support HD and 4K streaming, video calls, gaming, and remote work.

Yes, modern satellite internet is suitable for most online gaming. Latency has improved significantly in recent years. Our Performance plan offers the best gaming experience.

Absolutely. All plans support HD streaming, and our Standard and Performance plans easily handle 4K streaming on multiple TVs simultaneously. Unlimited data means no throttling mid-movie.

No hard data caps on any plan. All plans include unlimited data. During periods of network congestion, lower-tier plans may experience temporary speed reductions, but there are no cutoffs or overage charges.

Your kit includes a compact satellite dish, a dual-band Wi-Fi router, all necessary cables, mounting hardware, and a full setup guide. Equipment is free on Standard and Performance plans.

The dish can be mounted on your roof, an exterior wall, a fence post, or a ground-mounted pole. The key requirement is a clear, unobstructed view of the southern sky.

Most customers complete setup in 45–60 minutes. The process involves mounting the dish, running the cable to the router, and activating your account through our app.

No contracts, ever. All our plans are month-to-month. You can cancel any time with 30 days' notice, with no early termination fees.

No hidden fees. The monthly price you see is what you pay. Taxes may apply depending on your state, but there are no activation fees or equipment rental fees on qualifying plans.

Yes. You can upgrade or downgrade your plan at any time. Changes typically take effect at the start of your next billing cycle.

Heavy rain, snow, or hail can cause brief signal interruptions. These are typically short-lived (seconds to minutes). Our network is engineered to minimize weather-related disruptions.

Our network targets 99.9% uptime. Most users rarely experience outages. Weather-related disruptions are the most common cause and are typically brief.